How Wallet And Account Records Work
Our Privacy Policy separates the information needed to create and protect your account from activity records created when you use payment services. We may process your phone number for verification before account access, login details for security checks, and transaction references when you use DANA, OVO,
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GoPay, QRIS, bank transfer, or a virtual account. These records help us match a payment to the correct account and investigate a receipt or status question without asking for unnecessary details. Device and browser signals may also be used to identify unusual access and protect your
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session. We retain records for account support, payment reconciliation, security, and applicable legal duties, then remove or de-identify them when they are no longer needed. The policy applies to access where local law permits; eligibility depends on local law. From Yogyakarta or elsewhere in Indonesia, you
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can request clarification through the account support route.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.